Legal
Refund
Policy
Effective date: 21 May 2026 · flux8labs, Jaipur, Rajasthan, India
Our general policy
flux8labs directories are digital products. Once access is delivered (Excel file + Google Sheets link sent to your email), the purchase is generally non-refundable — as with all digital goods delivered immediately upon payment.
We stand behind the quality of our data. If you experience a genuine issue, we will work with you to resolve it.
When we will issue a refund
We will issue a full refund within 7 days of purchase if:
- ◆Access was not delivered within 4 hours and you notified us promptly.
- ◆The directory you purchased contains substantially fewer businesses than advertised (more than 20% fewer).
- ◆A technical error resulted in a duplicate charge.
How to request a refund
Email [email protected] with your Razorpay payment ID and a description of the issue. We respond within 24 hours. Approved refunds are processed within 5–7 business days back to your original payment method.
Renewals and cancellations
Directory access is annual. We do not auto-renew or charge automatically. You will receive a reminder before your access period ends. If you choose not to renew, your access simply lapses — no action needed, no charges applied.
Non-refundable situations
Refunds will not be issued for: change of mind after access is delivered, failure to use the directory during the access period, or purchases made more than 7 days ago unless a verified technical fault is demonstrated.
Contact
Refund requests and questions: [email protected]